How to order

How do I purchase online?

The majority of our pieces are available to order online. Simply choose your rug and/or cushions and select the size/quantity that you would like. Some additional designs are available to view in our studio.

You can checkout online and pay with credit or debit card (Visa or Master Card). Alternatively you can order over the phone or select payment via direct bank to bank transfer.

For help with ordering, availability or advice, please do not hesitate to contact us on +44 (0)20 3283 8776 or by email to [email protected]

Stock and Custom Sizes

Are all items in stock?

We hold stock for the majority of our collections, however there are some items or sizes that may be in production. When you select your preferred size, any item not in stock will be flagged along with the expected delivery timescales.

What if I want a different size?

For the majority of our collection we can make custom sizes. Simply make an enquiry on the product page or contact us on +44 (0)20 3283 8776 or by email to [email protected]

What if I want a different colour?

Some of our rugs can be made in bespoke colours to fit your space. Please do contact us to let us know about your room and any requirements.

For help with ordering, availability or advice, please do not hesitate to contact us on +44 (0)20 3283 8776 or by email to [email protected]

Payment and Delivery

How can I pay when I order online? 

We accept credit/ debit card (Visa or Master Card), phone payment or direct bank to bank transfer.

How long does delivery take?

For stock items once the payment is made we will ship out to you within 1 week via trackable delivery. You should receive the goods within 7 working days.

If the item is in transit from our manufacturers your shipping time is indicated when the item is added to the cart and before you purchase.

If the items is made to order from the sizes displayed on our website the item will be sent out to you 8-10 weeks after placing your order.

Bespoke and “made to order” items

What if I want a different size?

For the majority of our collection we can make custom sizes – some designs need to retain their proportions in order to keep the balance of the design, other designs work well in a variety of proportions.

Simply make an enquiry on the product page or contact us on +44 (0)20 3283 8776 or by email to [email protected]

What if I want a different colour?

For some of our designs we are able to offer bespoke colours. Please get in touch with us to discuss your bespoke project.

How do I order a bespoke rug?

Just send us an email or give us a call to talk through your project. We will hand hold you through the process and options available to you.

How long does a bespoke piece take to make?

Bespoke pieces take on average 8-16 weeks to make, depending on the design and size and time of year. Very large knotted pieces can take longer than this.

Can I cancel/ return a bespoke piece?

Unfortunately this is not possible. Bespoke pieces are made specifically for your order and to your requirements.

For help with ordering, availability or advice, please do not hesitate to contact us on +44 (0)20 3283 8776 or by email to [email protected]

Can I visit the showroom to view the rugs?

Yes, we would be delighted to welcome you at our showroom where you can view a range of our pieces in situ and discuss your requirements.

Where possible, we ask you to phone or email in advance to arrange a time so we can ensure to give you our full attention. The showroom is located at: Sonya Winner Studio Ltd, 14 York Rise, London, NW5 1ST, United Kingdom.

The showroom is open from 10am – 6pm (GMT) Monday to Friday, although we can potentially arrange appointments outside these hours if required. To arrange an appointment you can call: +44 (0)20 3283 8776 or email to [email protected]

Find our more about our showroom

Tax & Duties

Do your prices include tax?

Our prices quoted in £UK and Euro include VAT.

Will I be charged extra taxes/ duty fees upon delivery?

Yes, duty and taxes may apply outside the EU depending on the destination country.

How do I  pay the taxes/ duty fees?

Our specialist shipper will be in touch requesting payment on behalf of the local state/ government before delivery. Within the USA duty is calculated at 8-10% and local sales taxes are charged at the current local rate.