Standard stock Items
We are absolutely positive that you will love your rug, however if for any reason you need to return your order we will accept returns up to 14 days after delivery.
In order to return an item please ensure:
- You must inform us within 7 days of receipt that you wish to return the item.
- Your notice must be in writing and it must be emailed to our business email address: [email protected]
- The goods have not been used and are returned in their original packaging in pristine condition.
Bespoke / made to order items
Unfortunately we cannot except returns on bespoke and made to order items. Bespoke pieces are made specifically for your order and to your requirements.
For help with ordering, availability or advice, please do not hesitate to contact us on +44 (0)20 3283 8776 or by email to [email protected]
For more information on cancellation or returns, please view our Terms and Conditions.